We utilize electrostatic safe (colored) “bubble wrap”, anti- static bags, as well as cushioning foam. Based on the size, weight, and specific customer requirements, we will employ any or all of these packaging technologies. The packaging foam equipment is manufactured by Instapak and each member of our shipping department has received manufacturer's training on the proper use and care of this equipment.
We will use GPS provided boxes or custom containers that were received with the equipment to be repaired.
Each item is protected by a minimum of three inches of packaging material between the item and the shipping container.
Each unit received for evaluation receives an identifying bar code label that allows tracking of the item during the GPS test and repair process and facilitates rapid access to our historical repair records if the unit returns to our facility. A warranty label is also affixed to all equipment that is successfully repaired. The tag records the date that the warranty expires.
- ESD Compliance is achieved thru industry standard methods including: wrist and heel grounding straps, periodic treating of lab floor surfaces with an electrostatic resistant coating, and direct grounding of repair bench and storage rack metal framework. The integrity of these systems is also verified periodically by testing devices resident in the lab.
- Customer Satisfaction is continually monitored informally thru feedback mechanisms utilized by our Customer Service, Sales, and technical personnel. These inputs are analyzed and corrective action taken/ processes updated if our conclusions indicate this is warranted. Feedback is periodically solicited through a formalized customer survey program, and this is utilized to complement the ongoing informal process.
We take pride in meeting the specific requirements of our customers and will work with them to customize our procedures to ensure their needs are fully satisfied.